Warranty Policy

Warranty Terms: The warranty period commences on the date of purchase as indicated on your proof-of-purchase and concludes at the end of the specified period. In cases where proof-of-purchase is lost or the retailer is unknown to us (e.g., an online auction seller), the warranty period is deemed to commence three months from the product's indicated manufacturing date or derived from the serial number. For products lacking production dates or serial numbers, a valid proof-of-purchase is required. Following a repair, firmware upgrade, or replacement, the warranty period continues from the original purchase date.

Exclusions

The warranty does not cover consequential damages. The warranty is void if:

• The proof-of-purchase is altered or illegible.
• The model number, serial number, or production date code on the product is altered, removed, or illegible.
• Unauthorized repairs or modifications are conducted by service organizations or individuals.
• The defect results from excessive use beyond the intended purpose, such as commercial use.
• The defect is caused by product abuse or environmental conditions not in line with the user manual.
• Peripherals, additional equipment, or accessories not recommended in the user manual are connected.
• Damage occurs due to animals, lightning, abnormal voltage, fire, natural disasters, transportation, or water, unless expressly stated in the user manual.
• Normal wear and tear or the replacement of consumable parts, such as vacuum cleaner bags or filter cartridges.
• The product malfunctions because it was not originally designed, manufactured, or approved for use in the country where it is used, particularly in cases of product importation.